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better

I have used for almost 5 years. In the last year it has changed and it is almost impossible to get customer service or a claim paid,

This company stinks.

The site is never up to date when I need to insure an item. Also, trying to communicate with ShipSaver is a joke.

Trying to update setting. Very Important and application not working!

Insure your items for pennies instead of dollars with the post office. When you need to use them for a claim, it's no hassle web based claim system is a breeze. Custom forms print in any size you need. The program handles 4x6 thermal labels perfectly. (I use them) I can't say enough about this app. If you ever need support because something isn't working right for you, the support staff is very responsive and will have the problem resolved quickly. Give it a shot, you won't be sorry yoy did!

Definitely saves a lot of money for me!

allows you more options than any other shipping website I have seen and gets you bigger discounts on priority and insured packages!

If the label options included click n ship labels where both shipping label and peel off receipt label could be printed on same page it would be perfect.

I can get better discounts just by buying the shipping label with my regular seller account

hily recomended, helpful and trustworthy, thanks so much for providing such an outstanding service.

So far I have not been able to get this to work.

Good value when it works. Have constant problems with the software and so do other users I know. They need to get it fixed.

Everything ended in errors that I tried to overcome one at a time. Cant log in, cant add paypal info, cant add ebay info, cant add money to account, etc. Gave up, not worth the hassle. If its that hard to get signed up and use the program, I have no faith in the ease of making a claim

horrible experience trying to get into my account to insure an item.. ShipSaver now has my money and I have no access to insure or retrieve money..

service is great

Awesome! I save on Shipping, easy to delete, void and get a refund on labels!!!

app just cyckles aimlessly

The app has been pending for a day, now, and it should've only been pending for at most 15 minutes. Are applications on eBay just dead? Because I'm only able to use 1 out of 5 apps.

They have always been prompt to pay whenever I filed a claim, but since they changed the page format, I can rarely get to my account. If things don't change I will have to cancel my account, and self insure my packages.

Typical Corporate America, take something functional and profitable, and trash it! Before the recent upgrade, it was simple to insure and ship packages. Rarely ever had an issue, besides combining large orders beyond the 20 per page view. Now, you have to print the postage, import the shipped list, sync the system, wait for 10 min, and then select the package you want, and hope it's there. It went from a 3 click process, to a 10 minute ordeal to insure each package. NO OPTION to return to the old system. Sometimes guys, you have to admit you made a mistake, and go back to the useful program. When you make it a gigantic pain, and nearly impossible to insure a package, you lose customers. I, in particular, and going to bail. No hard feelings, it was once a great program, now it takes up an extra hour of my morning to ship. And if you think my time is not my most valuable commodity, then you need to go back to business school. Your about to go belly up if you don't fix it.

Not sure what the problem is, but it's more hassle than it's worth.

customer service doesnt exist what so ever. Phone number just connects you with an automated message that doesnt even give you a chance to talk to any one or anything. It just barks orders telling you to email them. When you email them you never get a response. Ive emailed them 5 seperate times and not a single one got a response. Plus their shipments never arrive on time. Arrival of packages is usually 2-3 weeks late on average. My seller rating has dropped to below standard becuase of this wonderful app provided by ebay and God only knows how much money I lost because of them. My recommendation is to stay well away from shipsaver insurance. Its a waste of time, money, and patience. Down right horrible

This NEW shipsaver is AWFUL! My emails do not get answered. Everything is a problem. The system should have been left alone. I am EXTREMELY disappointed with his new system.....

Easy and saves me from disaster when Postal Clerks are less than easy with packages.

This app was awesome yesterday, today they have totally screwed it up - 100% GARBAGE NOW.

I am amazed how bad their IT service was. The program crashed, they could not fix a problem for a week! Would not recommend using it

VERY EASY TO DO NO PROBLEMS WITH THIS COMPANY

ShipSaver used to be a must app to save you money on shipping insurance. Now they can't get it right. I get messages about my account needing a different funding sources. They changed their customer service and now you cannot talk to anyone live. Their customer service responds via email and provides no resolution to issues. Does not pay for claims and makes it hard to work with.

It's not often that things get lost by USPS but it's worth having protection for the times it does and the rates charged by Shipsaver are worth shipping every order with insurance. Hands down there is nothing better and i recommend it to all ebay sellers.

They promptly respond to questions and making a claim was pretty simple and fast with no hassles. The coverage costs less and and they even offer insurance on many 1st class mail International packages! I've been a customer for many years and have been very pleased with the service.

What more can I say? With ShipSaver I can save a lot of money.

Great service

coordination with paypal was a problem, finally did get it to work.

Directly links and lists your eBay transactions. Easy to pick out a transaction to insure or add your own transaction. Insurance prices are very reasonable. Also allows/provides insurance on first class international shipments. Excellent app!

This app has saved me so many times. Small fee and guarntee coverage

stinks

I have been using this service as "insurance" just in case, hoping to never need to file a claim, but it finally happened. Someone stole an international item which was delivered as an empty box. I filed a claim and was covered within 2 weeks. Fabulous service. I will continue insuring all my packages here. Thank you so much.

This service saves you money on Priority Mail if your item is valued more than the free $50 coverage from USPS. It is even more valuable if you are sending items via First Class Mail Package since no free insurance is provided by USPS on those. I have only made one claim for a lost package, and the process was very simple. The package turned up before we actually needed to be reimbursed, but I was glad to have the insurance on it when we thought it was lost.

This company is very dishonest and makes the claim process way to difficult, they "insure" your packages very cheap, but that's because they know that you will never be able to get a refund on any claim. The reason is very simple, they ask you to send all proof of damage and item value etc, but on top of that, they want the buyer to go to a specific URL address, and fill out the information as well. I've been selling on eBay for years, and i can hardly get costumers to send a picture of the broken item through eBay's message system, let alone make them go to a specific website, and do you the favor of filling out any form. That job should be performed by the Insurance company, they are provided with all the buyer's contact information, if they want to clarify the veracity of the claim, a simple phone call to the buyer should suffice. But like everything else in this world, it's much easier to just entice people to use your services and then scam them. Shame on eBay for allowing this.

Saves money on postage and insurance. It looks like they have a process for easy claims. Processing a claim through USPS was a nightmare.

I've used this service since like 2011 with only two requests for insurance to be honored. Each time was difficult. The most recent item was not even honored. I've gone to Auctiva. It costs more but since my coverage is being denied, I might as well pay more. I gave them ample opportunity to do the right thing for a long term profitable client and they chose poorly!

Never use USPS Insurance when Ship Saver is so much easier and cheaper.

Originally I only used Ship Saver for multiple boxes and First Class items that could not be insured. I am now a convert, since in one of my boxes insured through Ship Saver a decoy had a beak broken off. Photos were sent, and the claim was paid in 3 days. Unfortunately, at this same customer's insistence, his next purchase was sent and insured through UPS. This time, a decoy was decapitated, (a fatal injury) and we are on the second week of even trying to file a claim. All my future sales will be insured through Ship Saver no matter what the customer wants.

Had an issue on my end and they got back to me same day and fixed it. Prices beat etsy and ebay for priority.

I've been using shipsavr for several years

It is cheaper than buying insurance from UPS or Fedex

I have not had to file a claim on a shipment but I love the protection my customers shipments are provided by using Sip Saver to insure parcels. Not only do they provide great protection, they save me money.

I ship fragile mineral specimens, and I will say this: not one specimen goes out the door without a policy from this company covering it. They are about as hassle-free as it comes to dealing with an insurance company. Worth their weight in gold.

Love this service. Safe

Have been using this app for several months, I went in on my account and set to auto insure for anything over $100. This has been a great peace of mind for my me, I just go in and print the label, and don't worry about adding insurance, as this app automatically adds insurance on their site, and the pricing is better than adding usps insurance when printing label. If you ship a lot, and ship over certain amounts you need to insure, I highly recommend taking a look at this and using for your business. I have had no claims yet (knock on wood), so I cant speak to that, but im betting they handle claims fast and efficient as well.

accurate and fast, never a problem!

Helps me to feel that all my customers are covered and so am I.

I have been a great customer of Ship Insurance after 4 years of paying out I put in a claim no results. Claim closed one person put you to a dead line. People of Ebay do not purchase this is a rippoff!

Now instead of charging your paypal account for the amount of actual insurance. Now they want to debit your paypal account for an incremental amount as a "Balance" in your shipsaver account...oh and they want you to pay the paypal fee too....YOU SUCK not going to use any further!!!

I recently signed up for ShipSaver insurance services thru Ebay and after a few months we needed to make a claim. One of our products was damaged in shipping. After several phone conversations stating they would take care of this and sending them the paper work they asked for, they denied the claim of $575 because the buyer returned the item to us before we could open the claim. As a seller on Ebay you can't always get buyers to do what is required by this insurance company. Sometimes buyers get angry when they receive damaged items that they really needed. In this case they immediately returned the item for a full refund. ShipSaver stated that was the reason for the denial of the claim was that the damaged item had already been returned to us. HOW DISHONEST! Thanks

Bad service. They let you pay for insurance for items they wont cover. Avoid.

The service this application offers saves time, money, and resources when it comes to shipping and insuring our eBay items.

I use this insurance on many of my items, they have great customer service. I am so glad that they are available to us.

My buyer received an item that was damaged in transit and because it was insured I initiated the claims process. My buyer absolutely refused to assist me in filing a claim for the damaged item. According to my buyer since I bought the insurance she didn't feel the need to do anything and wouldn't complete the documents to verify the claim. I don't know why because the claims process with Shipsaver is so simple. Once they verify the claim the insured is reimbursed. It's nothing like other carriers where you wait weeks to get a response. When you contact Shipsaver you get an immediate email response to your inquiries. Shipsaver did process the claim without my buyer because I had the documentation that the item was damaged. What's really impressive is their turn around time. Other companies don't provide such speedy claims service. It is easy to reach someone by phone if you need help. I love Shipsaver and will use them for all my insured packages.

I've been using Shipsaver for three years and it was only a matter of time before filing a claim became necessary. There weren't many steps on my (the seller's) part, and it was simple for my buyer as well. Turnaround on the claim was quick - just a week or so from claim to resolution! At one point I needed to contact customer service with a question and the the rep was friendly and answered my question satisfactorily. Insurance is one of those products that you infrequently see any benefit from but when you need it, it well might end up paying for itself.

I've been using ShipSaver and promoting it on YouTube for several years and though I've never needed a claim, always felt it was the best offer for third party shipping service. However, now that ShipSaver is adding the PayPal fees 30 Cents plus 2.9% for the shipping insurance to the Insurance costs that pretty much brings it only a little under eBay's shipping insurance for USPS. Unfortunately, the new transaction fees that ShipSaver (as all vendors) have paid on their PayPal transactions are being put onto the ebay seller, I think this was a bad decision. That's like me telling the person who buys from me on eBay that they have to pay the seller's transaction fees. You would of been wiser to just raised your prices and embed the fees. I also do not like having to leave a balance on account with ShipSaver which auto refills from PayPal funds. You should have made this a manual balance instead of auto Transfer. Sorry, I won't ba able to use or recommend this service now.

My experience was great. I filed the claim and aside from a little hiccup from the person at the other end, it was quick and painless. IE I did not have to devote extra time to solving issues, your people handled it. MANY THANKS

less hassle and less cost. insuring all packages is now affordable. Will be even better once Amazon is added!

Before use could pay as you need it, Now they just keep taking money out of paypal...... No customer service.....Back to buying ins from USPS

I sent photos of Fed Ex damaged box and broken ceramic canisters. No response from company. I?m getting frustrated and am going to cancel the insurance. I?ve had this company for 3 years now so they have collected more than enough from me in oremiums and yet will not cover one broken package.

Used good but since they changed the platform, nobody available for help. The platform has a lot of system issue taking long time to see the correct payment. Time to contact PayPal and dispute the double charge.

Way better than the USPS or UPS insurance. I would highly recommend them to anyone who is selling online. Cheaper and much faster than the others!

We have insured our packages with Shipsaver for a couple years and they have saved us lots of money. We do have some pending claims for lost packages, final review to come.

The think I like most about this ShipSaver is how easy it is to use! The fact that I can add insurance even after I have printed the postage is also a big plus.

I find ShipSaver to be a user friendly experience; easy to find my Buyers

5 Stars Great Insurance

I sold a Cabinet, that was clearly stated PICK UP ONLY. It was never shipped; could not be shipped. Yet they charged me SHIPPING INSURANCE for it !

Insurance is affordable and my client only needs to fill out form and add photos for most claims. Only issue is dealing with support for problems. Everything is online and you cannot speak directly to anyone so it takes very long to get questions resolved or problems fixed.

I am very happy with their services and will definitely be using them for all my future insured items. I have shipped hundreds of items and thankfully, only twice before have I had to put a damaged item claim in (since I spend a fortune on bubble wrap) and ShipSaver was by far the least amount of hassle out of the other companies and taken care of 95% faster. They got back to me immediately after I emailed with a question and so much more personable. Truly feel like I found a company that cares about their customers and not just put on hold, forgotten about or told I have to fill out 15 forms and hope for a check in the mail. They cover the cost of the shipping fee and the refund goes right back into your Paypal.

Great Service but method of charging first and then using the money is not right, I like when they charge as I go.

We have used Shipsaver and find it to be a great value, much better than USPS rates. Had to make a claim and it couldn't have been simpler, fast and courtesy service. Highly recommend this application to anyone, in fact we have recommended it to people who now use it. Thanks, Shipsaver

Easy to add insurance at a good price after shipping from application. Depend on Buyer cooperation to provide repair estimate less then value of item. When the estimate was too high, Shipsurance wanted item destroyed. Claim settled at Retention Value, paid out quickly. Everybody was happy.

I tried this app after not using it for quite some time. I insured a package for $100, which was less than a dollar, HOWEVER, you have to pay $5.00 upfront, and then they deduct the amount each time you use it. I won't have to use it again, as I typically only sell clothing that's less than an dollar... so basically I just paid $5.00 to insure a $100 package. They should tell you that upfront. I would have just purchased insurance through USPS!

Problems with renewing Paypal subscription every time.

I HAVE SENT ALL, DOCUMENTS NEEDED FOR PAYMENT OF CLAIM. PERSON THAT BOUGHT ITEM WILL NOT SIGN DOCUMENTS.

cannot activate my account. Don't know why it was discontinued in the first place. I was very happy when I used it for a few years up till now!

I love this app, it easily insures all my shipments. I have not filed a claim yet, however, the operator who recommended this app to me assured me it is a stress free process

I stumbled across this company after another insurance company dropped me for too many claims, which is wrong on every level! I ship 1000's of packages a week and ship Internationally, so insurance is so important. When I found out this company insures 1st class mail I was thrilled! I can offer lower shipping prices to my International customers now and have peace of mind that if something is damaged or lost, neither my customer or myself will be out any money. I have had to file a few claims and I have never had an issue. The process is easy and they process the claims very quickly. To top it off!! The prices are fantastic!! Thank you for offering such good service. I will remain faithful to your company and have recommended your company to many people. May your business continue to prosper. Kathy Cozens Cozee Clothing katcoz1209@gmail.com

Well integrated buying in Ebay. Timely and easy process of claim. A+

We have used the insurance for over 5 years and they are continually improving their service and efficiency.

I insured hundreds of packages. I had the need twice to file a claim. Both times, I was expected to jump through hoops and ultimately was not paid on either claim. Although one buyer filled out the necessary forms, they still found a way to deny it.

easy and reliable

I had already selected to insure a shipment. It showed all good and insured. I have since received repeated (spam) from them telling me my acct has been suspended and asking for a minimum of $5 for a 79 cent payment! They did this without any prior notice, I can't insure the pkg with anyone else now and have NO access to my other prior insured packages since the application won't open unless I pay them this minimum amount. It's basically extortion! This means I can't file any claims on previously insured packages if necessary. Meaning they took my monies under false pretense. They are using MY EMAIL ADDRESS as the Reply To address within their constant harassing emails, which is illegal! When I insured my package it stated the amount was for 79 cents, NOT $5 or MORE. This is the only amount they have the right to collect. Horrible experience from a company who doesn't care.

Reliable and trustworthy!

I have used them for over a year now and they have been awesome. Less money and they cover everything. If you have a claim they deal with it professionally. If you are not using them then you are costing yourself money!

Shipsaver Made the process of filing a claim easy and quick. I had my insurance money within a few days of opening the claim. I greatly appreciate the service this company has provided me.

ShipSaver insurance is affordable and user friendly. You can insure packages with a couple of clicks. I use it every time I ship a First Class package in the US or international.

Excellent service, excellent communications were prompt and easy.

My customers item was damaged during transit but because the item description was on the outside of the box my insurance was void (I don't know how that would prevent my item from getting dropped)...did I get a refund? NO. I then discovered about a dozen items I had already shipped were never insured...did I get refunded for all that? NO....thank goodness only one arrived damaged. So just go with USPS or UPS insurance. From my experiences with those carriers they only ask for an image of the damaged item and they pay within a week. Shipsaver asks for 20 documents (which frustrated my customer because I had to keep going back asking him for stuff) and then tells you "sorry, you are not covered". Very disappointed, wish I had never stumbled upon this horrible app. Ebay take note!!!

They don't tell you clock parts inside the clock case aren't covered. Only the case is covered in case of damage.

This can make your shipping time go smoother and faster. I used the service in the past and hope it works for you also.

I was excited when ebay's Global Shipping Program came out and signed up right away because of many lost international packages and no tracking. After starting GSP my International sales all but stoped because my customers didn't want to pay the heavy fees asociated with GSP. The ShipSaver app allows me to send international with insurance and now my international sales have sky-rocketed. I have had a couple of claims that ShipSaver has taken care of in a very timely manner with great customer care. This gives great piece of mind for me and my customers. Thank you ShipSaver Insurance. walt2680 / Elderly Electronics.

Working just fine for months. But when Paypal preauthorized payment expires, and it does automatically every so often, it can screw you if you are shipping high ticket items. I have had so much trouble trying to get it back on line that if I could put a 45 hole through it without damaging my monitor, I would KILL IT.

Very fast and professional totally worth paying for, buyers don't have to wait long so your feedback isn't effected I'd much rather pay for insurance then to try to get it from USPS, too much weighs in the balance that way. Great service well worth paying for in my book.

This is the worst insurance company that I ever dealt with! You take my hard earn money and don't make the effort to let us know that our items won't be insured due your regulations. I will not recommend your service to anybody!

I can't recommend Ship Saver highly enough to any

Normally I would have given this app a four or five star rating as it is one of the most cost effective insurance options. However, recently my "payment authorization" expired on my account and quite a few items were not auto insured - shipsaver never sent me any kind of e-mail alerting me of this so now about a months worth of packages have no insurance and they refuse to help me. They are cheap, but DON'T COUNT ON YOUR ITEMS TO BE AUTO INSURED!

I've been using ShipSaver for select shipped items. I recently shipped to China and the package was lost in transit. I opened a claim with ShipSaver. I found it to be easy, straight forward and speedy. My claim was approved and paid within a few days after requested information was provided. Impressive!

I set my preferences to automatically insure all sales over a certain dollar amount. Set it and forget it, it takes care of it all for HALF of what you'd pay with Postal Insurance rates! It saves me money, saves me time, and best of all, when the one incident occurred, they paid the claim with little work on my part! Five Stars!

It is a shame that cell phones/tablets/laptops are excluded. You should renegotiate this with your insurer.

Claim was paid promptly

I can't say enough good stuff about Shipsaver. I've had to file claims twice and both transactions were flawless. I had both transactions paid in full in less than 1 week. I also use it for Priority mail, because for the price, its not worth the headache

The website and app are buggy, to say the least. There are issues with submitting forms, buttons don't always validate form entries properly, UI has some significant problems. The biggest problem, however, is that the company will resist paying claims at all costs. Even the smallest claim will require an affidavit from your buyer, plus photos of the interior and exterior of the package (if it wasn't lost). Also, the seller is responsible for everything, so get ready to receive negative feedback even if you make good with your buyer because of the hassle you'll put them through. Even then, don't expect to get a settlement from ShipSaver (aka Shipsurance).

I have used Shipsaver for over a year. However, it was only last week that my first shipment was lost. I must say that Shipsaver came through for me in great time. Faster than UPS or USPS. I am going to continue using them.

Pay for the insurance service and if you need to file a few claims you will be dropped. Just like all other insurance services. Have a claim, file it, and if you get paid you will be dropped by the company. Whole business a fraud!! They have no real obligations to you once you have paid premiums!!

My suggestions: -Receipt takes a little too long to receive by email. Faster 'd be great. -After purchasing the insurance, it's hard to find out how much you paid for. Will need to wait for the email receipt.I 'd be great if that is available on the activity page. Thanks!

I use Shipsaver for both Etsy

S

Great insurance and really did get great, easy assistance the one and only time I needed it. Fortunately the other international party had good photos and was cooperative and very nice too. The people at Shipsurance could not have been more helpful. Sometimes this can be awkward to use though if people pay for things one by one and don't combine shipments or put different shipping methods. It is more Ebay forms make a problem for it and me. I try to tell folks they have 2 days to pay for things and let me combine them, but they simply don't do it.

Had long term problems with app, Greg, an upper level support person, found and and worked through my problem. Am now happy with this service. Very easy to use in coordination with Ebay!

Great price for peace of mind. Never had to file so no comment on this area.

I am amazed at how quickly, courteously, efficiently and painlessly ShipSaver brings resolution to a claim! I contacted them in the morning about a breakage claim and it was paid by that evening! Once the claim was filed they followed up continuously that day via email to let me know the status of the claim as it progressed! Tell me where else you are going to find that type of prompt and caring service service? They also follow up once the claim is paid to see if you were satisfied with the way they handled the claim and themselves during the transaction. They truly care about customer satisfaction! I don't use anyone else to insure my packages and won't as long as ShipSaver is around! Thanks for everything ShipSaver

ShipSaver does business the simple way. They charge a fee for insuring a package, and you get paid if there's an issue. Their app is very easy to use, from insuring a package to filing a claim. Best of all, you only pay for the items you choose to insure. Don't be fooled by the brags of other insurances. Give them a try. You'll be happy you did.

ShipSaver is very easy to use. Insuring an item just takes a few seconds. I have used this service for years, and on the few occasions when I needed to file a claim, the process has always been quick and easy, and settlement made quickly. Much much easier than filing a claim with USPS.

Friendly and personable folks. No canned messages here but people you can actually email and talk to. Always an easy transaction.

excellent customer service! they work with you 1:1 on resolving problems. from domestic to international claims they are the best for price and service. people that leave bad reviews either have something to hide or they do not communicate with shipsaver in a reasonable time. 5 stars in my book!

THEY DO NOT PAY!! THEY ARE CROOKS!!

Easy to use and automate but does not handle multiple package shipping unless you first cancel the auto insurance and the re insure with the multiple packages, this causes you to lose the discounts for automatic insurance.

Shipsaver did pay my claim and I was wrong in the bad review left. The time to pay the claim was outside what I thought it should have been but they DID pay the claim.

I had to file a claim recently, and I was able to keep my customer happy without wasting hours of time thanks to the ease of completing a claim and the help of their representative. I am so glad there is an application available that makes it possible to not have to worry about shipments getting lost or damaged.

I recently had to file my first claim for an item which, according to my buyer, was damaged in transit. Initially I had some problems due to the buyer not providing complete evidence of damages (packaging was thrown away) but eventually this was ironed out and I received payment in full. I would definitely recommend this insurer, just make sure buyers keep the original shipment packaging for a smoother claims process.

The best insurer i've found yet. You can count on them. Recently had to file two claims for 2 items lost in the mail to France. Wasnt a lot of work to file, and they refunded in full, promptly, right to my paypal account. Awesome, for peace of mind at a reasonable price.

This company is great to work with. Everything is done online with seller

I have been using ShipSaver Insurance for a little over a year now (about 500 shipments) and I am quite pleased with their service and competitive rates. I thankfully have not had many claims, but when I have, the forms are clear and simple, the review is objective, fair, reasonable, and substantially faster than USPS, UPS and FedEx. They have excellent customer service and are timely and responsive. What a great value! Insurance is never fun, but they do make it as painless as I have ever experienced it. I am a proven loyal customer, and I actually never write reviews, but they are worth the time for me to do it. They are a great shipping insurance company!

Very fast processing time. Pleasure to do business with. Use Ship Saver whenever possible.

shipsaver offers me peace of mind during any complications. everything works out so satisfactorily. and dealing with shipsaver has really opened up my business to international customers. i used to fling packages across the sea and cross my fingers that it'd arrive safely. it was very stressful. now about one-third of my business is overseas! shipsavers support gives me the ability to fix sticky situations quickly! i work hard to keep a good business reputation and shipsaver helps make that possible.

They were happy to keep on taking money for their premiums but when I had to actually file a claim, they backed away and started demanding all sorts of documents and didn't pay the claim, which is outrageous. Their app is also crap. Don't waste your money on them.

I've used the service for over three years. Finally had the need to file a claim until recently. Good service, communications, and the end result was all you could expect. I'll continue using ShipSaver for each and every shipment!

just trying to use the insurance. reactivated account . reactivated pay pal. account cancelled. Now trying to take money out front in case I use it in the future? What? I tried to use it. I thought my package was insured. Bad to find out it was not.I reactivated everything yet I am suspended and now have to pay a deposit out front? No thank y

I have been using using Shipsavers Insurance for a long time. Their claim process is very quick and easy. Once Your customer submits their paperwork,the turnaround time to settle your claim is within days.Their customer service has always been quick and polite. If you are looking to Insure your orders this is the app to go to. Ken

THIS FAILURE OF ADDING A TRANSACTION SEEMS TO BE A TOTAL FAILURE. MIGHT CONSIDER SCRAPPING THE ENTIRE PROCESS.

Shipsaver insurance is affordable, easy to use and accessible entirely online from eBay. Their staff is wonderful and it is our store's experience after using them for the past year to insure our outgoing packages, that they provide excellent assistance when needed. But isn't the true test of an insurance provider what happens when a claim is filed? No problem with ShipSaver. The completion of a simple online form accessed directly from eBay gets the ball rolling and it has been our experience on the few claims we have had to file that in less than a week the claim was resolved and paid into our PayPal account. We could not be more pleased with the timely, efficient and professional service we have received from ShipSaver! We highly recommend them to others.

ShipSaver has been a huge help for my ebay business. Besides saving tons of money, they work on and finish your claims very quickly with no hassle.

Instead of approving insurance for the items that were damaged in transit, they told me I had to have my CUSTOMER get a repair estimate. These were about four or five $15 knives. I had pictures to show the damage, but instead they hedged and threw out so many obstacles that it made it worth it just to eat the loss. My customer was already unhappy at the damaged items arriving that way. If I had asked him to go out of his way to get a "repair estimate" this would have really pushed him over the top! I will never use ShipSaver again.

Yes you will save money, but just try to file a claim! The worst customer service, and they will use every excuse in the book to get out of paying for a claim. What they are good is taking your money! This company not only is bad, but they also give ebay a black eye for allowing them to continue!

I've used ShipSaver for years and when I didn't use it, thinking I could get along without it, I regretted it. Fast and easy way to insure your online sales, whether through eBay or your private sales in which you are shipping the products. Claim service is FANTASTIC - ShipSaver responds when others won't. SUPERB customer service, personal and timely. It's one app an online seller shouldn't be without. Saves me many worries and concerns. Thank you for offering it. faotoys on eBay

I have been using ShipSaver to insure many if my packages and have hassle free claims completed without one dispute or headache. I've been selling for 15 years and I'm quite picky when it comes to saving time and avoiding complications. ShipSaver is the way to insure for me.

have been using for quite some time, when i finally had a claim, it was professionally, and efficiently taken care of the representative was excellent and the claim appropriately settled thank you shipsaver 5 stars

If you file a claim they will drop you, They only want to get your money no insure. Sorry service beware of this crap. PISS POOR BEWARE!!!!!!!!!!!!

Worst customer service ever

App works great and saves money on shipping insurance. Claims are fair and pretty easy if you ever have one.

Give this one a try they are very reasonable priced and you only insurance what you want.

ShipSaver has great customer support and they appear to be cheaper than both USPS or ShipCover.

To be covered for Insurance. (1) File a Claim (2) Sellers are responsible to send a Link to the buyer (3) Buyer "HAS TO REPLY" to the link. 9/10 buyers will [ NOT ] reply to the link to confirm the insurance claim. If the claim is not confirmed by the buyer, SHIPSAVER is useless. No one can make an International buyer confirm an insurance claim. They are already mad because the package is lost/stolen. SHIPSAVER WASTE OF MONEY - BEWARE - KNOW THAT THE BUYER HAS TO CONFIRM THE CLAIM IN ORDER TO GET A CLAIM GOING. BEWARE, BEWARE

haven't had a claim yet but can't beat the prices!

Instantly rejected the claim without details. $170 item was damaged in shipping and the Manufacturer would fix it for 32 dollars. They instantly closed my claim and told me to file a claim with no information. Upon emailing them, I was told to fedex. Why am I paying them for insurance so that I have to deal with fedex?

I love Shipsaver. The app is very easy to use. Insuring items is a breeze. When I had to file a claim, I was very happy with the process and how quickly I was paid. That makes my customer happy when I can reimburse them quickly. Thanks for the great service!

Claim process simple; seller

I put in a claim for a broken cookie jar and it was simple and super quick for refunding my buyers money! Thank you!

I had an unfortunate shipping incident in which an item broke. My customer was an elderly man who did not have much computer knowledge, and had a difficult time navigating the internet. My Shipcover service agent called my customer for me, and walked them through the claim process! Fantastic! I've never been treated so well, with such a simple straight forward process of filing a claim! Thank you Sheryl, and Shipcover Insurance! _Keith

Had Very Bad experience with them, very bad customer service.

great customer service and very competitive pricing

not able to insure package when I want: system is giving error message

We have had a couple of claims over the last several months we have been using shipsaver. Everyone has been handled and paid. Very pleased with this application. Would recommend too others.

I have been using ShipSaver since it began. I am always satisfied with this application and grateful to have the ease of insuring my items. ShipSaver is simply one of the best insurance programs around. The ease of using it from start to finish is a bonus. In any contact I have ever had with the team at ShipSaver, they have always replied immediately and are always helpful and professional. In the instances where I have had to file claims, ShipSaver walked me through any issues I had and all I had to do was contact them through email. I feel that ShipSaver is the best insurance program around. The price cannot be beat as well. I feel it is well worth insuring items through ShipSaver without having to charge my customers more money to cover insurance. The ease of use and the contact should you need help being by far the biggest help. I am 100% satisfied with ShipSaver and hope to continue doing business with them.

Always provides excellent service, promptly answers emails and pays claims out quickly.

Poorly written application. Terrible, inept, and the most unprofessional customer "service". Claim hassles... I cannot recommend...

I tried to cancel a claim since the buyer gave me false information. It's too much hassle to cancel, I just let it expire. The "Cancel Claim" button on the notification does not appear to work.

I've been using ShipSaver to insure my packages for over two years. It's a big savings over insuring through USPS plus I can cover packages that go by first class mail. I've had only one claim in all this time. The claims process was very efficient and easy to complete. I am very glad I used ShipSaver and will continue to do so.

I have benefited from ShipSaver for years and have had many claims paid.

Used for a couple years with no problems,loved it, then for last year had continual problems with paypal authorization and with app working. Now they have changed from just buying insurance when you occasionally need it to holding a balance with them all the time whether you are using it or not. That is not feasible for small sellers who only use insurance occasionally and don't want a set dollar amount in a holding account for shipsaver to collect interest off of.

I don't understand the need to draw money automatically out of my PayPal account. all of a sudden This move is clearly catered towards large sellers who can afford to keep a balance vested strictly towards insurance. By doing this, you're also cutting out small businesses who don't insure all of their packages, such as myself. This is a foolish move on your part. I will now be insuring directly through my carrier.

Just had to submit my first claim-it was easy and fast. Very happy!

unable to access shipping info, so cannot add the insurance. Ongoing compatibility issues with windows7/Google Chrome.

$.75 on a $5.00 item! I'll take my chances Disabled it

I love ShipSaver! I love Emma too, she is very helpful, kind and patient! She has helped me and my husband a few times over the years of using shipsaver!

This is by far the easiest and fastest way to file an insurance claim, get response, investigated and refunded. The fast settlements make the customers much happier than waiting 3 to 4 months for other insurance adjusters. It is so easy to file a claim. Email photos of damage and damage verification from customer. TADA it gets investigated and refunded quickly. The support on the other end is great also. They do everything they can to work with and help you out. Great low cost package insurance service.

In several hundred eBay transactions I have had 3 times to file a claim now with ShipSaver, the latest claim was due to damage during shipping while the other 2 claims were lost shipments overseas. Simple process to file a claim as it can all be started from the eBay Applications site, electronics communications are exchanged between you, your customer and ShipSaver then it is reviewed for payment by ShipSaver. The whole process for me took 7-10 days as it is depending upon the timely response from the customer to ShipSaver. It's all done with emails via your computer, no paperwork to mail, it's a very simple process. This package insurance program is well worth the cost involved to have a piece of mind on your customers items, all of my claims have been handled professional and paid in a timely manner. Thank you ShipSaver!

ShipSaver Insurance is great! Easy to use, easy to file a claim if a package is lost or damaged and great customers service. The ability to auto-insure and customize exactly how and what you what insured is awesome. When it comes to the claims process it is very easy to initiate a claim and everything is done online. Send the claim to the recipient and get paid a few days later. Keep up the good work!

Very easy to use, received quick and informative emails with instructions regarding my claim. They paid it very quickly. I highly recommend and will continue to use this service.

With the click of a button your packages are insured. Love the fact that you actually have up to 24 hours to add insurance to a package. Filing a claim couldn't be any easier. Payments on claims are done really quick too!

if you use it they will kick you off

Been using since 2010/2011. Glad it's offered.

Postal delivery has always been risky, but seems to be getting worse lately. The USPS $100 free insurance sounds good, but the runaround required to get a refund is ridiculous. ShipSaver Insurance is an alternative insurance that is very reasonable and determines claims in days instead of weeks. This is great for eBay sellers that have demanding buyers wanting refunds instantly for items that were damaged in transit. They have treated me fairly on several occasions. Nel

It may sound like a deal compared to other insurance options, but as far as I'm concerned, it's worse than useless. I had my first ever report of damage from a customer. To file a claim on a $139 item, my buyer would have had to not only fill out a form and take photos, but find a 3rd party expert to get an official repair estimate. Seriously? Can you imagine asking a buyer to do this? Buyers aren't even required to cooperate with insurance claims on eBay in the first place. When I complained and called ShipSaver, the representative was rude and treated me as if I was incapable of reading their claim instructions. They're poorly worded. Intentionally?--in hopes a certain percentage will give up without trying? She had her spiel ready, so I suspect I'm not the first to question them. Worse, I had convinced the company I work for to use the service. Having to eat humble pie with my boss was almost as bad as taking a complete loss on the $139 item I shipped out

Note while they compare their rates to USPS, they DO NOT cover many of the items USPS do (cell phones, computers, electronics, many things of value). While they happily offer to insure your items and take your money in their application, no coverage is actually provided, as you will find out if you try to file a claim. Also, they WILL NOT provide a refund when no coverage is provided, so basically you get to pay them while they provide no service in return.

Excellent, 1000 times better than USPS

It has been great using ShipSaver! Thank you!

We have been very satisfied with Shipsaver services and used Shipsaver extensively for both domestic and international shipments for several years. Shipsaver insurance has been very cost effective for us and easy to use. We have had several claims and Shipsaver has processed our claims without problem or question, in an expedient manner. They have an excellent customer service team, good communication and helpful employees. We would recommend Shipsaver.

Overall I am pleased with the way my claim was handled. I was also pleasantly surprised how easy it was to navigate the process. Of course it also helps if you have cooperation from the buyer to submit the affidavit.

Very reliable, quick and easy service.

ShipSaver: is like a good attorney; When you need them a real mental sweat saver. The Best.

Way to much trouble to file a claim, USPS is better

Great way to insure ebay items inexpensively

Insurance is capped at 1k and not bonded/licensed for California. Just go through sups direct thru their website. They allow insurance for up to 5k.

It works great! And it is cheaper than insuring with USPS

The application is easy to use when purchasing insurance. Claims are handled quickly, and customer service is excellent!

turnaround time in my experience is usually about foUr business days and I get the money back to my customer. Love it love it love it.

ShipSaver is such an easy app to use. All your sales are uploaded to the dashboard page of shipsaver and all you need to do is find your transaction and click on it to insure. In case of a claim, they will even cover the cost of shipping. The claim process is simple and they are fast to pay. I would highly recommend using this app for your insurance purposes. They even cover International shipments for a low cost.

Never had a problem with a claim, Always very helpful and claims were paid in a timely manner.

I have been insuring with Shipsaver (by inkfrog) for well over a year. The claims process is now simpler and easier than when I first started insuring with them--just one short claim form to be filled out by the buyer. Funds from verified claims are sent directly to your PayPal accounts Automated insuring also makes it a breeze to safeguard my ebay earnings. International packages are especially problematic, so the money spent on insurance is absolutely worth it. I highly recommend this app. I regularly use just a handful of ebay apps, and this is the one that I have found most useful for my ebay selling.

Have been using ShipSaver for close to a year. Had no losses or damages until now. Was apprehensive about collecting on a damage, but had no problem at all. Makes me more confident about the decision to use ShipSaver.

Prompt attention and settlement of claims usually in a week for shipping damage, reasonable premium cost, and unlike USPS First Class overseas mail is covered as well. Even though the USPS insures Priority Mail at no cost, I add Ship Saver Insurance. Just try to file a claim at the post office and see why--4-6 weeks for a domestic claim--overseas claim? 50/50 chance that the foreign post office will even cooperate. And when insuring domestic first class Ship Saver is considerably cheaper than USPS.

I am very happy with shipsaver service . Excellent ! I am still keep using it for my ebay biz .

I have been using Shipsaver for all of my EBay insurance needs for more than 2 years and I have nothing but compliments. The employees are quick to respond to any questions and have gone above and beyond for me to solve any problems. The price of insurance is affordable and, most importantly, also covers the shipping cost (unlike USPS insurance). The claims process is quick and easy and fast. In short, Perfect! Of course, because it is so good and reasonable, I probably insure more than I would normally do so Shipsaver is earning my business.

I am very happy to do business with this insurance provider. I never had any problems. Fast payments for claims and hassle free. I highly recommend this company.

In the unlikely event that you have to make a claim, it is nice to know that your insurer is there to help make the process easy. Easy for not only you, but the BUYER as well. Would recommend without reservation!!! A+++

It went just as smoothly as we had hoped! All we had to do was tell them what happened and they took care of it.

It was easy to file and claim, which was processed in a timely manner, resulting in a full refund of price + shipping Thank you!

I didn't have any trouble with ShipSaver until I had a claim for $300, then their underwriter Shipsurance denied my claim saying I (the seller) was to blame because I didn't pack the item well enough, however it was USPS that obviously threw the box and busted the item inside. I filed a dispute. After a month of emails, and a buyer left hanging with a broken item, I was finally refunded, however they immediately sent me a warning letter that I was in danger of being denied future service due to "too many claims"!??? I had only 1 other claim 6 months prior to this one?? AND I had given them over 100 items to insure. I am looking for another way to insure. Shipsaver/Shipsurance gets a big fat 1 star from me!!

Best rates around, easy to access through eBay, user friendly pages, easy claims process, great customer support. Been using Shipsaver for several years on eBay and am completely satisfied with it!

The link provided for my buyers is an easy process, I just send the buyer the link and they click on it and answer a couple of questions and within a couple of days the claim is paid.

I insure many of my eBay orders with ShipSaver, and recently had to file a claim after a buyer opened a case with eBay?s resolution center for an ?item not received?. Needless to say, I opened a claim with ShipSaver, which was very easy with their eBay app, and almost immediately I received a link by e-mail for the buyer to complete the claim form online. Right after the buyer completed the form, I got a confirmation and was able to refund the buyer without delays. The claim was later paid to me within the next few days via PayPal. The buyer regardless of the bad experience with the lost package, was happy in the end since the ShipSaver claim process and refund was fast and easy, which also helped to avoid a negative feedback.

ShipSaver saves me lots of money, for I think they have the cheapest rates in the business. Their site is easy to use and they offer professional support if you have a problem.

I am very happy with my Shipsaver app!

We get great feedback on our packing....but from time to time a buyer experiences the disappointment of breakage. ShipSaver is indispensable. I can tell a buyer that the refund will be in his/her PayPal account in 7-10 days and ShipSaver never fails. It is not like the black hole of USPS. I always know where I stand with a claim...responses are prompt. ShipSaver's great customer service helps me provide better service to my customers.

What more can I say. I highly recommend it. Been using it for years and wouldn't use anyone else! Very professional.

This service is very reliable and handles claims quickly. I have had no problems and will continue to use this service.

Insuring packages is a one click operation. Filing a claim is handle professionally and quickly. File the claim, customer fills out affidavit and claim is settled. Quicker and more professional and easier to use than USPS. :)

Fine print to deny claims...DO NOT USE!

all the sudden my payments arent going thru and I am getting all sorts of erros

I have spent over 3 hours over at least 10 days trying to get my account in order. I've taken ever step possible as a user to make your software work. I don't know why this fix has not be dealt with yet. It's still saying cannot identify user. Why not?

Great job!

Shipsaver is a very easy and cost effective way to buy insurance for both domestic and international shipments. Customer service is good and claim process is decent. For International shipments there could be some challenges with meeting the requirement around Buyer affidavit in case of lost packages. For international shipments claims can only be filed after 45 days but eBay and/or Paypal will refund the money to the buyer in less than 30 days. Sellers are left at the mercy of the buyer to fill the affidavit for claim to be processed. I think this requirement from Shipsaver is important to reduce fraud and keep our cost low. I had one similar case but ultimately my claim was paid once i provided proof of shipment and chargeback from Paypal.

I have used this application for a couple of years now. The response is Excellent from Buyers...They get an email, showing insured (you mean business). They hinsurace came through on a package lost overseas. Really Great Service!!

I used them for shipment by shipment. They charged me per shipment. Paid per shipment. Nice clean and they got paid every time. Never a claim. Now they want you to put cash from paypal into a holding account and it sits there til you use it. Pain in the neck accounting wide to with an accrual. You think they would grandfather us in being long time customers. Emailed support several times. Took about 4 to NOT receive a "form" answer. Support shouldn't sent copy pasted answers. And the last ones were not much better. And they are not that much cheaper than Auctiva Ins. Bye Bye from a long time user !!! Sucks!!

Can't beat the savings! Love it!

ShipSaver contacted me about an issue and resolved it within a few hours. Very impressive! This is one of the best customer service experiences I ever had! The interface is easy to use and the shipping insurance rates very competitive. So far I have not encountered any problems at all.

Buyer makes "loss" claim or "nonreceipt" claim, but neither eBay, payPal NOR Shipsaver will process it. Buyer must sign the claim, but nobody can make buyer sign. payPal issues refund and closes case in Buyer favor. Sellers are screwed!! they lose money and product and strike on seller ID. All three shrugg their shoulders of "non responsible." IF you pay insure Internationally shipments, you are screwed. No one processes the claim because buyer doesnt sign.

This is a truly affordable option to insure your packages. It is super easy to use, can be set to automatically insure packages. I have mine set to insure any package over 15$. Twice I have submitted a claim and the process was very easy. It shocked me how fast my claim was settled and they paid for the full price of damaged item including shipping cost. You can't go wrong with this service. AWESOME!!

In order to get this application to function, you're required to accept all cookies, including third party. Even doing that usually doesn't work, nor does using a browser such as Chrome Incognito set to accept all cookies. And even if it did work, I'm just not willing to surrender all semblance of internet privacy in order to insure an occasional international package.

Paid the claim in 5 days. I recommend this company.

easy to use, easy to get a claim paid

I was really impressed with the service I received from ShipSaver, I would highly recommend them.

This Service is by far the easiest to manage. They always respond to emails fairly quickly. Never failed to pay a claim. Their insurance fees are far less than the USPS fees. They are by far my preferred way to insure my shipments. I want to thank them for making everything so easy and stress free.

I've used this application and service since they started. It's easy, they have and continue to improve their claims submission process. Being able to insure first class international mail is a real plus. I've also found their customer service very efficient and helpful...I have recommended them to several sellers and will continue to do so..Great Service.

they take your money and when it comes to paying out ship saver will NOT pay out. the fine print on what they will not cover is extensive. I looked at the 10 ten searches on ebay and they will not cover 7 of the top 10. they do NOT cover over 1 billion addresses world wide. they do NOT cover anything with a led light or lcd screen and many other lame reasons not to pay.

Ink frog makes it so difficult to make a claim and they rule against you most of the time. Not worth it.

Love this! Can't beat $.79 insurance. It does go up passed I believe it's $100 but its still reasonable insurance. Will continue to use this until they get cocky and raise their prices. Thanks for providing a good service at a cheap price!

I really like the option of not having to go to the post office to wait and pay for this.

I think this is very horrible no live support ive been going back and forth for days through emails and not happy yet.

This application is Awesome .. everything is so ease and the price rate is by far the most affordable, if need to file a claim is very very ease.. i do recommend

Everything is fine with Shipsaver until you try to collect more than a few times. Then they ban you from ever using their service again. Don't waste your time on this worthless application. They don't deserve anyone's business.

Kudos to Greg! I had a problem that seemed impossible to fix, but he got it corrected.

Technical Problems: Numerous failures to load and to accept international addresses.

I just placed my first claim with ShipSaver and was truly surprised at how easy it was to submit. In less than a week I had a refund sent to my Paypal account for over $300. There were no issues or hesitation on their part. I HIGHLY recommend ShipSaver to anyone who needs their packages insured. I will faithfully remain a subscriber due to this experience with them. Thank you!

I have been using Shipsaver for about a year now and it has been great. I use it for all my overseas shipments especially on first class and have been able to file claims quickly and easily. I would recommend this to anyone.

I had the claim filed and refund received before in less than a week. Simple and fast! Couldn't ask for better!

I filed 1 claim after buying thousands of policies and the crooks dropped me from coverage

I am VERY VERY unhappy with SHIP SAVER! - I was led to believe that everything I insured - as SS is certainly taking my money - is insured and covered against loss or damage (just like the USPS) Now I find out that a $400 ipad was stolen and it is NOT COVERED by SS and I have NO IDEA WHY and also I have NO IDEA now what IS or is NOT covered. I feel I was "led on" by both SS and eBay Seller Outreach who HIGHLY RECOMMENDED SS to me! I am going to unsubscribe next week. So is my dtr in law. Thank you, Pam

To add the insurance is easy and convenient, however each insurance will show its true value when a claim has to be filed. With shipsurance the start of the claim is easy and the response is quick (next day). Then you have to forward the affidavit via email to your buyer and it depends on his/her cooperation. It took about a week to have everything taken care of which is faster than ups or the p.o. I had two claims so far (damaged in transit) and each claim was resolved to my fullest satisfaction. Also, the option to insure the international First Class Mail is a great-so far I had not yet an experience with international claims, so I cannot judge. Anyway, I highly recommend shipsurance, my sons use it, too on their accounts. Can't beat the price!

I have been using this app to insure all of my breakable or expensive packages and have saved a lot of money by not having to reimburse customers for the fault of the post office/Carriers. I would recommend this sight to anybody shipping breakable items or things going overseas also.

It is cost effective

Never had a problem with them on hundreds of shipments over the years.

I have been a long time user of this app. Very easy to use. Cheap insurance. Allows for the insuring of USPS First Class as well. Simple to file a claim on a lost or damaged package. Quick response from the insurance company. If you ship a lot of expensive and or breakables or just want to offer something special to your customers then this is it!

I don't care how well you pack something, when you drop it off at the post office or UPS Store, you have no idea what they are going to do to it. I get a lump in my throat every time I leave the post office, say a prayer and hope everything arrives safely. I have been using Shipsaver insurance for over a year and I have been very pleased with them. It gives me peace of mind. The process is very easy and quick. I was able to get a refund in a matter of days recently - even over the July 4th holiday. Just need your buyer to work with you a little to help with a quick documentation and photos. It integrates with your listings easily enough, and lets people know that things are insured. The automatic settings are nice as well. I don't have to think about it. I don't get a bill at the end of the month either. Each piece that gets insured it is automatically paid for daily. Thanks guys! Keep up the good work!

This was the best APP going - Spectacular service, Ease of use, great rates. Then the update came....Hard to use, fields that used to be filled in after a refresh still don't have info, causing you to go back and look things up, takes twice as long to do anything...But hey, it looks better, but really who cares, I need it to just work. I'll give you 5 Stars when you revert to the old or fix these issues.

not working this week july 4-9. Have emailed customer service 3x no response

Worst service! Complete waste of money!

Been using it for about6 months now. It is even easier since they changed the screen layout. It looks like you can do non-ebay packages. Great!

I'VE COMPARE PRICES AND IT HAS BEEN CHEAPER ON FEES, VERY EASY TO USE.

Very prompt to respond when correct info is submitted.

This is the first claim I have had to file. The card was lost in shipping and was not delivered by the post office. I asked the buyer to fill out the form but he did not cooperate. I called the phone number provided and I was walked through the steps necessary to be reimbursed for my claim. I found the process to be easy and had my refund within a shorter time period than expected.

Quick customer service, very easy to use application, best rates available, quick claim processing.... What more can you ask for? I just started using ShipSaver and my experience has been nothing less than perfect. I am so glad I found them and what a treat to save on package cost at only .79 per 100!

I shipped an item to Germany and it was lost. I'm so glad I insured it with Ink Frog, I was able to get the amount for the garment and the shipping costs returned to me. And it costs less than USPS insurance. Thanks Ink Frog !

FANTASTIC!!! I knew sooner or later it would come in handy and it did. Fast payout and easy to work out with buyer and ShipSaver. I'll keep insuring my items as long as you keep covering them.... Joey D

won't work sucks

After I put insurance on dozens of shipments this year,My first claim for a watch damaged beyond repair is submitted last week,the customer wants a fast return and 100 % refund,No Problem right wrong Emma in claims tells me I must force the customer to get repair estimates at their cost and if the customer sends it back for a refund before the customer signs an affidavit(which they did) and get these estimates they will not pay or even refund the cost of the insurance. Want negative feedback and low DSR's go ahead and tell the customer they can not send back the item that showed up crushed and say I will not give a refund until the insurance company I placed on the parcel says so and tell the customer thats how I do business. WHAT!!!! BEWARE SELLERS BEWARE this is a trap this company is well aware of. They are the worst app we have ever dealt with over the last 6 years as a Top Rated Seller

Unless you are willing to change browsers DO NOT GO TO SHIPSAVER!!! They are requiring users to change browsers to either GOOGLE or FIREFOX. ROTTEN...

A+++

More of 2.5 out of 5 stars. I use this to insure big packages. There's a problem: if a customer buys, paid 1 item that's under $100 USD value, then decides to buy and pay a 2nd item that's also under $100 USD value, seller has to insure for each invoice. Can't combine to 1 invoice even if its from the same buyer. 2nd thing that's terrible is they won't insure Russia and Brazil. Besides Canada, those 2 countries have lots of eBay customers. :(

dont have to worry anymore

I have been using Shipsaver to insure my International packages for about 8 months now. The customer service is outstanding!! I get responses very quickly from helpful and skilled staff. When a buyer made a claim and was uncooperative in filing the requested documention Shipsaver STILL guided me through the process to get an insurance refund. And I got it FAST!! I now ship with great confidence. I have even started to add insurance to my domestic packages because sometimes they get lost too. Thank you Shipsaver for a FANTASTIC service!!

It takes 5-15 tries to insure a single item (multiple items work fine). Very time consuming and frustrating. Support just keeps saying "our new version will be out very soon". It has been over 6 months. Pricing is good but the time wasted is not worth the savings in my opinion.

by not having shipsaver claims contact buyer direct for photos and ebay not allowing e-mail addresses to be exchanged getting the photos from the buyer to the seller and then to shipsurance is almost impossible....why cant shipsurance contact buyer directly for photos?????

I have been using Ship Saver by Ink Frog to insure my ebay sales for about a year now and I have had super results! The application is very easy to use, saves money, and in the event something is lost or damaged they take care of it in short order! If you sell online get the Ship Saver App....you won't regret it!

It is cheaper than the U.S.P.O. insurance and I had no problem with a claim

I liked this service. The process of reimbursement is EASY!. However, it takes at least 45 days for an international item, and it does not provide insurance for Brazil.

I have used this insurance for the past year and I am very happy. Very nice customer service, great price and quick results on claims.

I have been using shipsaver Insurance for some time now. Last year, I had a few claims and moved to block Argentina as it was where 3 of the claims were. This whole year, Shipsaver has not had to pay out for a single claim. A case I currently have with them is the very 1st one they will have to pay out for this year and totals just over $60. Well, I received a letter from them stating that due to adverse shipping claims, they will no longer allow me to purchase insurance from them. Absolutely ridiculous! I have been very proactive in trying to screen out countries that are problematic. I guess this only works out if you keep them happy by not filing any claims. Shame on them!

This company just wants your money after a couple of claims they refused service. Just Thanks anyway Ship Shaver

This was suggested to me by an Ebay rep who used it. I've been using it over 6 months. It's awesome

Awesome service! Save on your insurance fees, I include the insurance with any extra fees for the buyers. Has really been a life saver on international shipping as well as breakage of product. 5 STARS ALL THE WAY!!!!

We appreciate the ease in using Shipsaver. They cover USPS and UPS which we use most frequently. We are happy with their service and plan to continue with them.

We have been using ShipSaver for over a year and it is a no hassle excellent service for providing insurance for our eBay

The most important parts of shipping insurance for me are reliability and processing time. ShipSaver is very efficient and does not give you the run around when submitting a claim. Their review process has never taken more than 48 hours for me and it is often processed in the same day. The whole process is night and day when compared to going through a claim with the shipping provider.

I've been using Shipsaver for a few years and have never had any problems with them. Filing claims is a simple process and they are quick to process the claims. I highly recommend them.

I have been very pleased with my experience. I have referred several other Ebay sellers to this application because of my favorable experience. Shipsaver is fast and easy to work with, and I haven't had any complaints from my customers who had to work with me to submit claims.

I will not insure with SS anymore. I sell motors and @ 1 out of 100 are damaged by the USPS. To be safe I always insure them. I had a claim or 2 previously with the other insurance company and received quick reimbursement for the buyer.

any time you file a claim , they want tons of information that they already have , just to delay your claim , use the carriers insurance much much better